Refund and Returns Policy

Refund and Returns Policy

At OnlinePharmacy.ae, your satisfaction is our top priority. We are committed to providing high-quality products and ensuring a smooth shopping experience. Please review our Refund and Returns Policy to understand your rights and the steps involved.

Eligibility for Refunds and Returns

  1. Damaged or Defective Products
    • If you receive a damaged or defective item, you are eligible for a replacement or refund. Please notify us within 48 hours of delivery.
  2. Incorrect Product Delivered
    • If the product delivered does not match your order, contact us within 7 days for a replacement or refund.
  3. Unopened and Unused Products
    • Products must be in their original, unopened packaging to be eligible for returns. Returns must be initiated within 7 days of receipt.

Non-Refundable/Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless defective or incorrect:

  • Opened or used products
  • Perishable items
  • Prescription medications
  • Health and personal care items

How to Request a Refund or Return

  1. Contact Us:
  2. Provide Details:
    • Order number
    • Reason for return or refund request
    • Photos of the product (if damaged or incorrect)
  3. Approval Process:
    • Our team will review your request and respond within 2-3 business days.

Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after approval.
  • Shipping fees (if any) are non-refundable.

Exchange Policy

Exchanges are available for eligible items. Please contact us to arrange for an exchange.

Important Notes

  • Customers are responsible for return shipping fees unless the product is damaged, defective, or incorrect.
  • Ensure that the product is securely packaged to prevent damage during return transit.

For any questions or concerns about our Refund and Returns Policy, please feel free to reach out to our support team. We are here to assist you!